Our Service Commitment

We highly recommend and offer scheduled preventive maintenance as a paid service. Our engineers can visit periodically (e.g., every 6 or 12 months) to perform comprehensive inspections, precision calibrations, and assessments of key components. This helps prevent unexpected breakdowns, extend machine life, and ensure consistent production efficiency.

Yes. We provide comprehensive free training, which includes on-site instruction during installation at your facility, with options for advanced courses at our training center. The training covers machine principles, standard operating procedures, daily maintenance, and basic troubleshooting to ensure your team can operate and maintain the equipment independently.

Yes. We maintain a standard spare parts inventory for core components and common wear parts to ensure quick dispatch. For non-standard parts, we provide a clear lead time. We also support customers in pre-purchasing spare parts or establishing a safety stock based on their production plans.

We are committed to a fast-response mechanism. For general technical issues, our support team will provide remote diagnosis and guidance via phone or video within 24 hours. If an on-site visit is required, we have service centers or partners in key markets worldwide and will dispatch an engineer based on the urgency of the issue.

We offer a 12-month full machine warranty starting from the date of successful installation and acceptance. During this period, we provide free replacement of parts and repair services for any malfunctions caused by material, manufacturing, or design defects of the equipment itself (excluding damage from improper operation or normal wear of consumable parts).